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The John Hancock Observatory in Chicago, USA has seen the introduction of Centaman's Enterprise Solution.
The highest public, open-air viewing deck in the midwestern US, the Observatory now houses a single system for online/web sales, group reservations, memberships and annual passes, agent and tour operator sales as well as standard walk-up ticketing.
It also contains a point of sale and inventory management system, which is used in a café added to the observatory as part of its recent redevelopment.
The solution components include group reservations, coupons, memberships and bulk ticketing for the sales and marketing department, and ticketing, check in and ticket validation for the POS operator at front desk.
The Centaman software controls all aspects of revenue collection-revenue received via the web, through the kiosks, in the café and at the ticket booth. The reporting functions support total property reporting, including revenue allocation for pre-paid tickets, correct statistical reporting and secondary spending.
Also included in the system is self-service ticketing via kiosks installed in the foyer, self-service ticketing and group reservations for customers online.
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Yuki Kiyono
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